Privacy Policy

At fiberbloom, your trust means the world to us. We’re committed to protecting your personal information and ensuring that your shopping experience is safe, enjoyable, and secure. This Privacy Policy outlines the information we collect, how we use it, and the steps we take to keep it safe, so you can shop with complete peace of mind.

Your Privacy Matters: We never sell, rent, or share your personal data with anyone. We believe your information should stay with you, and we work hard to protect it.

1. The Information We Collect

We gather personal information in order to provide you with a seamless shopping experience. Here’s what we may collect:

  • Personal & Contact Information: This includes your name, email address, shipping and billing addresses, as well as any other details you provide when registering, making a purchase, or contacting customer support.

  • Transaction Details: When you make a purchase, we may collect payment information such as the name used for payment, card type, and part of your card number (never your full card details).

  • Technical Data: To improve your experience, we collect your IP address, browser type, device details, and other technical information when you visit our website.

  • Marketing Preferences: We keep track of your preferences when it comes to receiving promotions, product updates, and personalized offers.

2. Information You Share With Us

When you share content like reviews, photos, or feedback, we treat it with care and respect. We appreciate your input and make sure it’s handled confidentially, always ensuring your privacy is protected.

3. How We Use Your Information

We use the information you provide to make your shopping experience as smooth and enjoyable as possible:

  • Order Processing: To handle your purchases, payments, and shipping efficiently.

  • Customer Support: To assist you with any inquiries, returns, or issues you may have.

  • Personalized Communication: To send tailored product suggestions and exclusive offers that match your interests.

  • Website Improvement: To analyze user behavior and optimize our website for a better overall experience.

4. Cookies and Tracking Technologies

To enhance your experience, we use cookies and tracking tools to remember your preferences, show you relevant products, and ensure your next visit is even more enjoyable. These tools help us tailor our website to suit your needs.

You have control over cookies. You can manage or disable them through your browser settings, but please note that this may limit some features of our site.

If you prefer to opt out of Google Analytics, simply use this plugin: Google Analytics Opt-Out

5. Email and Text Notifications

By subscribing, you’ll receive up to four informative messages each month, including the latest product releases, special offers, and promotions that are just for you. We do not charge any fees for this service.

If at any time you wish to stop receiving messages, just let us know by emailing us at [email protected].

6. Who We Share Your Information With

We are committed to safeguarding your information. We share your personal data only with trusted partners who help us run our business, such as:

  • Payment Processors and Delivery Services: To process transactions and ship your orders.

  • Advertising and Analytics Partners: Such as Google, to help us improve and promote our website.

  • Legal Authorities: If required by law or to protect against fraud.

We never sell or rent your personal information to third parties.

7. How We Protect Your Personal Information

We understand the importance of keeping your data safe, which is why we use the latest encryption technologies and security practices:

  • SSL Encryption: For secure transactions and protection of sensitive data.

  • PayPal Integration: We use PayPal for payment processing, meaning we never store your financial details.

  • Secure Servers: To protect your personal data from unauthorized access.

While no system is 100% secure, we continuously improve our security measures to stay ahead of potential risks.

8. Retention of Your Data

We only retain your personal information as long as necessary to fulfill your orders or provide services. In some cases, we may need to keep certain data for legal reasons or to prevent fraud, even after you close your account.

9. Withdrawing Your Consent

You have the right to withdraw your consent at any time. This might affect your ability to access some features or services. To withdraw consent or request updates to your information, simply contact us at [email protected].

10. Accessing and Updating Your Information

You can always request to access, update, or delete your personal data. We may ask for identity verification to protect your privacy.

To make any changes to your information, please email us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any changes will be posted on this page, and if necessary, we’ll notify you via email. Please check back regularly for updates.

If you have any questions or concerns about how we handle your privacy, we’re here to help. Reach out to us anytime at [email protected].